Refund Policy.

At Sun Savvy, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our refund policy carefully to understand your options.

1. Eligibility for Returns

1.1 Unopened and Unused Products: We accept returns for products that are unopened, unused, and in their original packaging.

1.2 Timeframe: Requests for returns must be initiated within 30 days of the purchase date. Proof of purchase (e.g., order confirmation or receipt) is required.

2. Items Not Eligible for Return

2.1 Due to the nature of our products, we cannot accept returns for:

  • Opened or used items

  • Products not purchased directly through our website

2.2 We also do not accept returns for items marked as "final sale."

3. Refund Process

3.1 How to Initiate a Return:

  • Contact us at sun_savvy@outlook.com with your order details and reason for return.

  • Once approved, we will provide instructions on how to send your item back.

3.2 Condition of Return: Items must be returned in their original condition. Customers are responsible for shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective item).

3.3 Processing Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 days and issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

4. Exchanges

We do not currently offer direct exchanges. If you would like a replacement product, please request a refund for the original item and place a new order.

5. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at sun_savvy@outlook.com. We may require photos of the damaged item to process your claim. In such cases, we will cover return shipping and provide a replacement or refund.

6. Contact Us

For questions or assistance with your return or refund, please reach out to us at:

Email: sun_savvy@outlook.com

We’re here to help and ensure you have the best experience with Sun Savvy!